To fix the CHEAT that Zmodo did when they updated the cameras firmware v4.1.0.8 to v4.1.0.10. 1- First of all make sure the camera is responding to ping 2- You will want to apply the firmware using Zviewer for Pc, which can be downloaded from www.zmodo.com/support-software. Add the camera to Zviewer by IP, then right-click on the IP, and choose remote settings. You'll see update and manual update to apply the firmware. Was tested on cameras MODELS: ZP-IBI13-W SKU: CS-S1U-W working!